Guest Blogger | Coach Jane Lee

Category: Guest Blogger

4 Reasons Why Customer Service is Critical to the Growth of your Business

Here is one way to repurpose your content. I totally forgot to do this and after posting this blog article 7 Ways to Repurpose your Blog Post.

Yvonne A. Jones from Online Business Success reminded me that I had been a featured Monday writer and guest blogger back in October 2010. Yet, I never posted the article on my blog site. Thank you Yvonne for the “nudge”

Listed below is the actual article.

4 Reasons Why Customer Service is Critical to the Growth of your Business

Why should we care about our customers? It is only one product that they brought from us. The reality is that the life-line of your business depends heavily on providing excellent customer service. The first interaction with the customer till the purchase of your service or product does not end. It’s not a one shot deal. Many internet marketers drop the ball when it comes to customer service. Do you follow up with your customer after the purchase and see what results thay are getting? How often do you keep in touch with your prospects and customers?

Listed below are 4 reasons why customer service important.

1) Customers will buy again and again when you provide excellent customer service

2) People want to feel special and so does your customers

3) Bad customer service- such as not returning calls or poor follow up. This can leave a negative impression and the customer will no longer purchase your product or service

4) Prospects and customers will refer you to their friends and family when they have a positive buying experience with you.

Always keep your customers in mind by servicing and touching base with them on a regular basis. This will ensure repeat business for the years to come.

What are some of the customer service skills that you have been implementing to ensure repeat business?

Happy Blogging!

Apr 05, 2011 | 11 comments | View Post

Terrific Tuesday Guest Blogger- Joe Cheray

Hello Everyone:

Today’s Terrific Tuesday Feature Guest blogger is Joe Cheray. We will have a feature guest blogger posting and sharing their expertise to help us take our blogs and grow our business to the next level. Thank You Joe for being our first guest blogger. Enjoy!

Terrific Tuesday Feature Guest Blogger Joe Cheray

Jane asked me to put together this post for her readers after I submitted my recent post to the Continuity Blogging Community Facebook page. In my post I talked about the tips I took away from #blogchat on Twitter. Jane visited my blog and asked me to write a little article to explain what a Twitter chat is and how to take part in one.

So without further adieu let me share with you this gem for your blog and your business.

As Twitter has evolved there has come about a chat interface called http://tweetchat.com/ where people can have a room to chat about a common interest such as #blogchat. The way it works is you go to the tweetchat site, sign in with your twitter ID and then enter the hashtag you want to chat with others about, hit enter and it takes you into a twitter style chat interface. For first time users you will have to authorize TweetChat to access your Twitter account once you accept you will never be asked again.

Here is a screen shot of what it looks on my end before entering the chat.

Once inside

Depending on the amount of folks in the stream it can be hard to keep up if you have it set at anything less than 10. This past week I had to set it to 20 just to keep up.

Blogchat is a good chat to get involved in as it allows you to be with others who are doing the same thing you and it also allows fellow bloggers to learn from each other. Let’s face it sometimes blogging can be a very introverted task and we all need to learn how to break free from that bubble ever so often. I know I do. I am a self professed introvert and have to force myself to interact with others around me just to get out of my own head space for a bit. Otherwise I would probably blog 24/7.

Also there is an immense amount of resources to be shared within this chat. At the end there is a transcript provided and also a way to share your favorite tips from the chat. The host usually posts the link to the transcript for us. The transcript and FavTips is an excellent way to capture those kernels of information for future reference. You can print both off and go through with a highlighter and add the information that stands out to you in your business notebook if you keep one and well if you don’t keep one you should. But I digress and that is a whole other topic to write about.

To read more of tips and asides at and find out more about Joe Cheray visit her at Wildheart’s Web 2.0

Joe Cheray’s Bio

Joe Cheray is a blogger from Topeka Kansas. She also specializes in other aspects of social media such as Twitter, StumbleUpon to name a few.

Dec 14, 2010 | 2 comments | View Post

Be in the Blog Spotlight! How to get More Visibility!

Be in the Blog Spotlight

Hello Everyone:

Learning to let go of our blogs and putting it out there is the hardest thing to to. I realize it is our baby and the fear of what people might think when they read our blog post. Will they like us and will they come back for more! What do you do when no one notices you or even visit your blog? Such a sad shame. Then you start to internalize and get feelings of “What’s wrong with the picture? Nobody loves me! The reality is once your blog is out. You got to be visible! How do people know you or even find out about you?

How to Get More Visibility

Guest Blogging

Be a guest blogger- That is writing a blog post for someone else’s blog. This will not only get one noticed and provide more visibility. When readers from the other blog sees your post and wants to know more about your services/product they will visit your site. There is also a little bio that is printed at the bottom. How cool is that! You are being marketed!

Here is an example: Yvonne A. Jones from Maintain a Success Circle in Direct Sales & Relationship Marketing (click on Yvonne’s name to get to her actual site for more info) asked me to be a guest blogger for her weekly “Monday Writer” series on her blog.

This is what the guest blog post looked like 4 Reasons Why Customer Service is Critical to the Growth of your Business

Comments

Why bother commenting? Yes, I admit in the beginning I was shy and did not want to write the first comment because other people may judge me. It’s nothing serious. The reason why you comment on other blogs is that you send a message to the blogger that they wrote valuable content or not and if it made a difference of some kind or impact. Commenting is a good thing. Restaurants always want you us fill out their comment cards to let them know what the experience was like and how they can continue to provide great service. We learn things from one another. Since I love using WordPress, there are so many new materials that comes on board. The blog posts that I frequent will provide updates that I am not aware of. So I give them credit and Thank them. What happens then? Magic!

A) The blogger just noticed that their blog post was a resource and helped someone that makes them feel good
B) This blogger will probably want to check you out and find out more about who you are and what you are all about
C) The readers who frequent her/his blog will notice your comment and will want to check you out as well

Just feel the love! It’s all about reciprocating people.

Tweet This, FaceBook, Share this and Digg that people

Do not forget to have a tweetme, facebook share, Share this and Digg buttons on your blog. These are plugins that you can upload to your wordpress site. Why are these buttons important? Do I really need one? Social media such as Twitter, Facebook, Linked In can provide visibility and exposure to your blog. When readers visit your blog and find your information valuable then they want to share it with their friends and others who needs to see your stuff. What better way to get noticed and more visibility then getting syndicated all over Twitter and Facebook. No fun tweeting your own blog articles. Having others tweet and retweet your material makes you more of an expert.

Blog Challenges

Evaluate if a blog challenge is right for you first. It is a chunk of time that you have to committ to. How is it going to be received with your readers? If you do not have a lot of traffic visiting your site or you want to challenge yourself to blog on a consistant basis then participating in a blog challenge is right for you. Being in a blog challenge has it’s rewards.

A) Meet other bloggers and like minded people
B) Other blogger will tweet and comment on your blog post
C) Get customer and new clients

Also you can join the Continuity Blogging Community on Facebook, and continue to post your blog post and get more readers and connect with other bloggers

This was a fun blog post. I have so many more tips, but these are the core ones to get you started. If you want more blogging information. Fill in the opt-in box on the upper right hand corner and I will send the latest buzz on what happening in the blogging world.

Happy Blogging!

Oct 06, 2010 | 2 comments | View Post

Anyone Can Learn How To Hit a Baseball

Guest Post by Jeff Wise

Nothing goes better with summer than baseball, especially when one of the players is a relative or friend. Whether Little Leaguers or high schoolers, it’s fun to watch your son, grandson, etc. eagerly swing at the ball and run the bases. It makes you proud to see the excitement in his eyes as he anticipates fly balls in the outfield. The best feeling of all is knowing he’s having fun.

Sometimes, though, kids don’t have much fun playing baseball. They struggle in one area or another, causing them to dread games or want to quit the team altogether. There may come a time when they claim they don’t like baseball anymore. But there’s more to it than that. It’s not that they dislike baseball; they just dislike their failure to be the great player they long to be.

As a parent, grandparent, aunt, etc. you have a lot on influence on a child in this situation. Verbal encouragement goes a long way with kids. If they know you believe in them, they’re more likely to believe in themselves. Of course, you don’t want a child to be miserable playing baseball, but don’t give in to their first desires to quit. Remind them that skill develops with practice and committing to something builds integrity and character.

Your contribution to their success doesn’t end verbally though. Coaches aren’t the only adults who can help kids become better players. In fact, coaches are challenged in this area because they don’t get a lot of one-on-one time with players. Those who know the child personally have the advantage.

Be willing to set aside time to get your hands dirty and practice with the child. Teach him the basics to hitting a baseball. Practice playing catch with him. You may not know much about the basics of baseball, but that shouldn’t stop you.

You can learn and then teach kids the fundamentals of hitting a baseball. They need to know their potential and that you’re behind them 100 percent.

Learning to hit a baseball can be frustrating at times. If the child starts getting irritated, offer to take a break and reinforce the improvement you’ve seen. Always remind them that baseball should be fun for everyone.

Jeff Wise is happily married with two young daughters and has a passion for helping people achieve their dreams. Owner of Gregorio’s BaseballHittingTipsOnline.com, Jeff has 14 years of experience playing baseball. On his site, Jeff provides hitting tips for all ages and skill levels with articles, videos, a blog and an e-book.

Here is Jeff’s link and website for more information or to get in touch with him about his e-book. http://www.baseballhittingtipsonline.com

So excited to have Jeff Wise be our Feature Friday Guest Blogger. Thank You Jeff.

Happy blogging!

Aug 13, 2010 | 2 comments | View Post